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THCH's Responsibilities
EMERGENCY
- Respond within 2 hours and complete work within 24 hours
- Securing premises following break-ins, vandalism, racial attacks or domestic violence
- Blocked drains or soil pipes
- Total loss of water supply
- Total loss of space or water heating
- Partial loss of space or water heating between 1st November and 30th April;
- Toilet not flushing where there is no other working toilet in the property
- Total loss of electric power;
- Storm, accident or flood damage to the structure;
- Lifts not working
- Total failure of communal stair cases lighting
- Removal of obscene and racist graffiti in resident or communal areas.
- Tap which cannot be turned off
THCH RESPONSIBILITY:
URGENT
Respond and attend within 2 working days and complete within 3 working days.
- Partial loss of electrical power;
- Partial loss of water supply
- Partial loss of space or water heating between 1st May and 31st October
- Blocked sink, bath or wash hand basin;
- Tap which cannot be turned
- Loose or detached banister or hand rail;
- Rotten timber flooring or stair tread.
THCH RESPONSIBILITY:
PRIORITY REPAIR
Respond and attend within 5 working days and complete within 7 working days.
- Minor leaks to internal water services
- Defective individual power points
- Roof leaks
- Broken extractor fan in kitchen or bathroom
- Individual door entry phones not working
THCH RESPONSIBILITY:
NORMAL REPAIRS
Respond and attend within 10 working days and complete within 20 working days
- Repairs to blocked and leaking gutters and rainwater pipes
- Minor repairs to external doors, windows and roofs
- Repairs to external rendering, pointing, air vent, etc
- Repairs to garages, store sheds, locking posts, fences
- Renewal or replacement of storage tanks
- Renewal to defective central heating appliances not covered by other properties
- Reglazing of external door and windows
- Repairs to garages, store sheds, locking posts, fences, steps and staircases
FOR OUT OF HOURS EMERGENCY REPAIRS
After 5pm, weekends and public holidays please call: 0800 376 1637
