Vacancies

Skip the page content navigation if you do not require links to content sections within this page.

Page Content Navigation

Skip the primary navigation if you do not want to read it as the next section.


Primary navigation

Skip the main content if you do not want to read it as the next section.


Income Recovery Officer

Duration: Permanent Hours: 35 per week

Salary: £25,837 - £27,908 per annum

Location: London E1 

Are you an experienced Income Recovery Officer seeking your next challenge?

This is an exciting time to join THCH and be part of our ‘Fit for the Future’ transformation journey focusing on ‘doing the right things, the right way and demonstrating value for money in everything we do’. Our Income Recovery team are now recruiting one key role which will strengthen our approach to arrears management, tenant support, and customer focused service.  This is a role where the right person can make a real difference and put their stamp on the role.  We are seeking a motivated individual who strives for excellence, and who wants to be part of our journey to being Fit for the Future!      

Is this you? 

  • A highly competent and proactive Income Recovery Officer with experience of systems such as Orchard (Desirable)
  • Sound understanding and experience of Universal Credit.
  •  Ability to thrive under pressure and deliver to deadlines
  • Resilient and a self –starter able to spot opportunities and take action!
  • A solid history record of reducing rent arrears
  • A real team player who is flexible in approach and willing to travel
  • Experience of attending court hearings and handling a complex case load
  • An ability to demonstrate understanding of welfare reform and the impact on rents
  • An articulate and effective communicator with the ability to calmly diffuse and resolve difficult situations.

What are we offering?

  • Generous annual leave entitlement 28 days plus bank holidays (pro rata for part time employees)
  • Well being allowance for all staff that have successfully completed their probation period.
  • Monthly Chiropody and Massage (to be paid by cash or with wellbeing allowance)
  • Auto enrolment pension scheme with THCH contributing 3%
  • Season ticket loan

If you are interested in this position please submit your CV and supporting statement outlining how you meet the essential criteria to jobs@thch.org.uk

Full job description below

The closing date for the receipt of applications at 285 Commercial Road, Stepney, London E1 2PS is 5pm on Monday 30th January 2017.

Interviews/Assessments to take place w/c 20th February 2017.

Tower Hamlets Community Housing (THCH) is a medium sized housing association with an excellent track record of refurbishing estates and improving services operating exclusively in Tower Hamlets. We currently manage over 3,000 homes of which 1100 are leasehold. The majority of homes were transferred from Tower Hamlets Council in 2000, but THCH has since added a range of commercial and residential properties including properties for private sale, shared ownership and for social rent.  

THCH is currently implementing a programme called “Fit for the Future”. This arises from a 2016 review of the organisation which identified a need to;

a) improve its governance,

b) reduce costs,

c) improve health and safety.

THCH aims to be an organisation that “does the right things…in the right way and demonstrating value for money in everything we do.” The programme of change is involving centralising services in our main office, finding operating efficiencies and looking at new, modern ways to work with our residents. Join us in this integral and transformative period. THCH is an Equal Opportunities Employer and welcomes applications from all backgrounds.                                   

Customer Service Manager x1 Post

Duration:  Permanent/ Full Time  Hours:  35 per week, Salary:  £32,500 - £35,500 per annum (dependant on experience) Location:  London, E1  

Are you experienced in Customer Services and seeking your next challenge?

This is an exciting time to join THCH and be part of our ‘Fit for the Future’ transformation journey focusing on ‘doing the right things, the right way and demonstrating value for money in everything we do’. We have created a new Customer Services  Team to provide a single point of contact for  residents across multiple contact channels and are seeking an experienced and talented Customer Services Manager to lead this team.   

This is  a post  where the right person can make a real difference and put their stamp on the role.  We are seeking a motivated individual who strives for excellence, and  wants to be part of our journey to being Fit for the Future!  

To be successful for this role you will be: 

·      Experienced in call centre management 

·         Experienced in leading customer focused services  

·         A resilient individual with the ability to work under pressure Proactive and  able to identify areas for development and implement improvement plans

·         A strong leader able to develop and inspire a high performing team·     

  •   An excellent communicator with strong interpersonal skills 

What are we offering? A generous package including 28 days annual leave plus bank holidays.  A health and wellbeing scheme, auto enrolment pension scheme, season ticket loan and a newly refurbished office environment.             

 If you are interested in this position please submit your CV and supporting statement outlining how you meet the essential criteria to jobs@thch.org.uk. 

Full job description below, alternatively call us on 0207 780 2760.  The closing date for the receipt of applications is 9am on Monday 30 January  2017. Interviews/Assessments to take place on:  9 February 2017. 

Governance Officer

Duration: Permanent Hours: 21 per week Salary: £29,600 - £31,500 per annum (pro rata)Location: London E1 

Are you an experienced Governance Officer seeking your next challenge? This is an exciting time to join THCH and be part of our ‘Fit for the Future’ transformation journey focusing on ‘doing the right things, the right way and demonstrating value for money in everything we do’. Our Chief Executive team are now recruiting one key role which will strengthen our approach to the management of complaints, and support to Board and Committee meetings.  This is a role where the right person can make a real difference and put their stamp on the role.  We are seeking a motivated individual who strives for excellence, and who wants to be part of our journey to being Fit for the Future!     

Is this you? 

  • A highly organised individual experienced in taking Board and Committee minutes
  • Flexible in approach and willing to attend evening Board and Committee meetings
  • An articulate communicator with the ability to support staff resolve complaints
  • Extensive experience of report writing and working to tight deadlines
  • A self starter able to identify areas for improvement and implement ideas.
  • Sound IT skills on Microsoft Word, Excel and PowerPoint.
  • Strong interpersonal skills and an ability to communicate at all levels
  • Accepts responsibility for the full life cycle of complaints through to resolution with a preventative approach taken.

 What are we offering? 

  • Generous annual leave entitlement 28 days plus bank holidays (pro rata for part time employees)
  • Well being allowance for all staff that have successfully completed their probation period.
  • Monthly Chiropody and Massage (to be paid by cash or with wellbeing allowance)
  • Auto enrolment pension scheme with THCH contributing 3%
  • Season ticket loan

If you are interested in this position please submit your CV and supporting statement outlining how you meet the essential criteria to jobs@thch.org.uk.  Please visit our website to download a full job description see below or alternatively call us on 0207 780 3070. The closing date for the receipt of applications at 285 Commercial Road, Stepney, London E1 2PS is 0900 on Tuesday 31st January 2017. Interviews/Assessments to take place Tuesday 7th Feb 2017.                                   

image of apprenticeship logo

image of apprenticeship logo

image

image



Contact us Make a payment Make a complaint Getting a home Report a repair Jobs at THCH

Skip the secondary navigation if you do not want to read it as the next section.


Secondary Navigation

The following page sections include static unchanging site components such as the page banner, useful links and copyright information. Return to the top of page if you want to start again.


Page Extras

Accessibility | Site Map

Skip the main banner if you do not want to read it as the next section.


Page Banner


End of page. You can return to the page content navigation from here.