Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
Creating places people are proud to call home
We're THCH. We're a local landlord and we care about our community. We provide safe, affordable, and well-maintained homes. And we listen to our residents to continuously improve what we do.
We have a social purpose. By reinvesting our profit where it’s needed most, we create sustainable places people are proud of. We celebrate our people and give them the freedom to do what’s right, so that they can provide a consistently good, local service that delivers value.
Our future
Our residents have played an important role in shaping our future. During our Here to Hear campaign, we visited our residents to ask what we’re doing well, and where we could do better. And we’ve listened.
We gained a real insight into what our priorities should be to improve our services and deliver better value. After visiting over 300 residents, it was clear there is a strong sense of community. People living in Tower Hamlets are proud; it’s one of the most diverse, energic and fastest growing places in the UK. We’re proud to be here too.
Anita Khan, CEO
Over the next three years we will:
- Provide a consistently good, local service
- Create sustainable places people are proud of
- Trust our people to do the right thing
- Operate a well-run business that delivers value
Our sub-strategies
The aim of our sub-strategies is to help our core business areas deliver our corporate strategy. They show our three-year vision of improvements, which will guide us in delivering a service that will create places people are proud to call home.
Partner with us
We currently work with a wide range of suppliers and contractors but are always on the look out to partner with likeminded organisations who can help us deliver better value for money.
Our procurement team works with housing partners, suppliers and contractors to deliver high-quality goods and services for great value.
We always seek to deliver the best value for money in our procurement and consult with residents to get their views on all of our major services. We look for suppliers who can add social value and who share our values and passion for inclusivity.
