THCH’s Vision and Corporate Objectives

THCH Vision and Corporate Objectives

Tower Hamlets Community Housing is an independent, community focussed housing organisation dedicated to the people of the London Borough of Tower Hamlets.

We focus on empowering residents, encouraging communities to thrive and delivering sustainable investment to existing and new housing stock.

Our vision is Building Connected Communities by:

  • Creating vibrant places to live in Tower Hamlets
  • Supporting people to achieve their goals
  • Delivering great value services

Our Values are:

  • Integrity – Being fair, honest and respectful to others
  • Inclusive – Recognising, valuing and celebrating the differences between people
  • Empathy – Identifying with a customer’s feelings and having respect for alternate points of view
  • Open – Being transparent, sharing information in a clear and honest way
  • Partnership – Recognising the importance and added value that comes from working together

In late 2016/17 we introduced three new Corporate Objectives. These are:

• Getting back to good
• Unlocking our potential, and
• Growth for the future

An action plan has been developed to help ensure we meet these objectives going forward and each of the actions has a specific Value for Money target.

Fit for the Future

In 2016 the HCA downgraded THCH’s rating to G3. In response to this we embarked on a ‘Fit for the Future’ programme in order to modernise our services to residents and at the same time deliver better value for money by reducing the cost of our provision.

Key aspects of the programme include:

  • A more comprehensive digital engagement service;
  • A revised staff structure
  • Extended opening hours

Doing the right things...

  • Every person in THCH knows what they are expected to do
  • Everything we do supports our business objective
  • We identify risks and we take action to deal with them
  • We communicate well with team, residents and wider stakeholders

The right way...

  • Every person in THCH knows what they are expected to do
  • Everything we do supports our business objective
  • We identify risks and we take action to deal with them
  • We communicate well with team, residents and wider stakeholders

Demonstrating value for money

  • Benchmark against similar organisations
  • Constantly seek efficiency
  • Continuous improvement
  • Deliver great services for a fair price