About Us

Tower Hamlets Community Housing (THCH) was formed in March 2000 with Government funding of £21 million secured from Round 3 of the Estates Renewal Challenge Fund for the transfer of 1,249 homes owned by the London Borough of Tower Hamlets, including 215 leased properties.

Further homes transferred to THCH in 2004 (Tarling Estate) and 2006 following the successful ballot (via Housing Choice) of Norton House and the Mansford and Avebury East Estates.

THCH is a charitable housing provider with a strong community ethos that prides itself on its high levels of resident satisfaction, providing a mix of quality, affordable housing and has a proud history of delivering innovative and regenerative housing developments.

Our vision is Building Connected Communities by:

  • Creating vibrant places to live in Tower Hamlets
  • Supporting people to achieve their goals
  • Delivering great value services

THCH has an annual turnover (2018/19) of £18m and manages more than 3,000 homes (two thirds rented and one third leasehold) in the western side of Tower Hamlets, covering Spitalfields, Bethnal Green, Stepney, Shadwell and Wapping. The majority of homes were transferred from Tower Hamlets Council in 2000, but THCH has since added a range of commercial and residential properties including properties for private sale, shared ownership and for social rent. We employ approximately 85 staff.

Since its formation in 2000, THCH has regenerated all the estates it manages, brought all its properties up to the decent home standard and managed award winning new developments. THCH prides itself on its local roots and on working with diverse local communities.

In March 2019, the Board of THCH agreed the following three new Corporate Objectives:

Providing Great Homes by:

  • Improving the safety of our homes
  • Evidencing value for money
  • Delivering our Development Strategy
  • Modernising existing homes

Delivering Excellent Services by:

  •    Embedding a performance culture
  •    Introducing a range of neighbourhood improvements
  •    Delivering Service Improvement Plans
  •    Introducing a target operating model for service

Valuing Our People by:

  •       Having a significant positive impact in the communities where we operate
  •       Staff using resident feedback to delivery more of what our residents want
  •       Evidencing added value from learning and professional development opportunities
  •       Implementing IT service enhancements

Each year a number of actions are identified that will help 

An action plan has been approved by the Board that will help ensure delivery of these Objectives.

THCH is a member of the National Housing Federation and also Placeshapers.

THCH’s Charitable Registered Society number is 7791
THCH is a Registered Provider of Social Housing, registered with the Homes and Communities Agency No. L4260
THCH has a subsidiary THCH New Homes (Company number 06171492)