Please give us a ring, email or you can visit our office on Commercial Road.
Tower Hamlets Community Housing Office
285 Commercial Road, Stepney, London, E1 2PS
Tel: 020 7780 3070
Media Enquiries
Please contact the customer services team on 020 7780 3070
Office Opening Times
Monday to Friday: 9:00am to 5:00pm. Please note that the Office is currently closed until further notice.
Our Service
We are committed to:
- We aim to respond to a simple written query within 5-10 working days (a more complex matter may take up to 15 days)
- Responses to emails within 72 hours
- We aim to complete repairs right the first time
- Non-emergency repairs should be completed within 15 working days (Please note that there is currently a backlog of Non Emergency Repairs as a result of Covid-19)
- We try to complete emergency repairs within 24 hours
You can view the service offer in full here.
Reporting a repair? Please use the form here.
To pay your rent or service charge, please visit our page here.