Please give us a ring, email or you can visit our office on Commercial Road.

Tower Hamlets Community Housing Office

285 Commercial Road, Stepney, London, E1 2PS

Tel: 020 7780 3070

customerservices@thch.org.uk

Media Enquiries

Please contact the customer services team on 020 7780 3070

Office Opening Times

Monday to Friday: 9:00am to 5:00pm. Please note that the Office is currently closed until further notice.

Our Service

We are committed to:

  • We aim to respond to a simple written query within 5-10 working days (a more complex matter may take up to 15 days)
  • Responses to emails within 72 hours
  • We aim to complete repairs right the first time
  • Non-emergency repairs should be completed within 15 working days (Please note that there is currently a backlog of Non Emergency Repairs as a result of Covid-19)
  • We try to complete emergency repairs within 24 hours

You can view the service offer in full here.

Reporting a repair? Please use the form here.

To pay your rent or service charge, please visit our page here.