Current Vacancies

Building Surveyor

£45,628.00 per annum | Permanent | 37.5 hours

What you need to know

We are a medium sized community-based housing association operating only in Tower Hamlets with an excellent track record.

Our vision is ‘Building Connected Communities’ by

  • Creating vibrant places to live in Tower Hamlets
  • Supporting people to achieve their goals
  • Delivering great value services

THCH is an Equal Opportunities Employer and welcomes applications from people of all backgrounds.

The role & Who we’re looking for

A qualified professional with experience of delivering similar services within housing or similar type environment.  You will be responsible for the repair and maintenance of our properties, carrying out inspections, diagnosing defects and producing specifications for works and ensuring that these works are completed to a high standard.

 

You will have an understanding of responsive repairs, voids work, planned and cyclical repairs, combined with experience of managing contractors and consultants. Proven ability to build and maintain effective working relationships with Contractors, resident groups, consultants and internal departments at all levels

You will manage complaints and disrepair cases, ensuring these are dealt with efficiently and effectively, reducing the risks associated with damaging THCH’s reputation and limiting compensation and disrepair claim costs.

You will ensure that our customers receive an excellent service and are effectively consulted with and kept informed on all aspects of Property Services delivery, this includes attending and leading on resident consultation meetings for project works.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly.

On top of this we offer an environment which promotes openness and inclusion, a team that operates with empathy and values partnership and integrity.

How to apply

Please email your CV, supporting statement outlining how your skills and experience meet the essential criteria and also complete and return the Additional Information sheet to jobs@thch.org.uk.

Building Survyor - Role Profile.pdf [pdf] 129KB

Candidate Essential's Form - New Updated.docx [docx] 59KB

Declaration of Interest Form - Applicants Staff Board Members - 2021.doc [doc] 97KB

The closing date for the receipt of applications is: 6th June @ 9am

Interviews to take place on: 10th June 2022

Governance Manager

Governance Manager

£50,000.00 per annum | Permanent | 37.5 hours

The Role & who we are looking for

This is truly an exciting time to join the organisation as THCH’s newly formed Executive Team is on the brink of forming our new corporate strategy. The newly formed role of Governance Manager will work closely with the Executive Team to ensure we have a robust approach to governance. Working across the organisation the postholder will be key in influencing how we run as a business.

This role is key in providing oversight and leadership to activities related to personal and corporate data policies, championing compliance with statute (e.g., GDPR/Data Protection) and corporate best practices. Ensuring all colleagues are aware of, and comply with, our rules, appropriate legislation and delegated authorities. 

We are a G1 organisation, who have recently adopted the NHF code of Governance 2020. The postholder will be central in helping us maintain our governance rating and ensuring we monitor ourselves against the code of Governance and other standards.

You will be an experienced and qualified governance professional, educated to a degree level, with working knowledge of housing policies and legislations. The postholder will have proven experience working with Board & committees.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with empathy and values partnership and integrity.

How to apply

Please email your CV, supporting statement outlining how your skills and experience meet the essential criteria and also complete and return the Additional Information sheet to jobs@thch.org.uk.

The closing date for the receipt of applications is: 27th May 2022 at 9am

Interviews to take place on: 13th June 2022

Governance Manager - Role Profile - Final Version.pdf [pdf] 112KB

Candidate Essential's Form - New Updated.docx [docx] 59KB

Declaration of Interest Form - Applicants Staff Board Members - 2021.doc [doc] 97KB

 

Customer Accounts Advisor

£26,605.00 per annum | Permanent | 37.5 hours

As our Customer Accounts Advisor, you’ll make a genuine difference. You’ll help people to stay in their homes. Every day is different – but it’s all about problem solving and doing what’s right by our residents.

You’ll work closely with your team, our Neighbourhoods team and Customer Service specialists to support and advise residents with arrears and welfare support.

You’ll manage low-level arrears with early intervention calls, letters and statements.

To succeed in this role, you’ll:

  • Deliver outstanding customer service
  • Understand data and analytics
  • Have excellent communication skills
  • Be a natural problem solver

As long as you have the right attitude and can put yourself in someone else’s shoes, we can teach you the rest!

If this sounds like the perfect challenge for you, you can find more detail in our job description below.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with empathy and values partnership and integrity.

How to apply

Please email your CV, supporting statement outlining how your skills and experience meet the essential criteria and also complete and return the Additional Information sheet to jobs@thch.org.uk.

Candidate Essential's Form - New Updated.docx [docx] 59KB

ROLE PROFILE - Customer Accounts Advisor - 2022.doc [doc] 102KB

Declaration of Interest Form - Applicants Staff Board Members - 2021.doc [doc] 97KB

The closing date for the receipt of applications is: 24th May 2022 at 9am

Interviews to take place on: 7th or 8th June 2022

 

Specialist Customer Accounts Advisor

£34,505.00 per annum | Permanent | 37.5 hours

We’re looking for a Specialist Customer Accounts Advisor to join our Customer Accounts team.

You’ll make a genuine difference by helping people to stay in their homes. Every day is different – but it’s all about problem solving and doing what’s right by our residents.

As a specialist, you’ll have experience in managing accounts, arrears recovery and maximising income. You’ll have a good understanding of finances and welfare support.

You’ll be able to manage multiple workloads and understand the differences between rent, service charges, major works and rechargeable repairs.

You’ll understand the importance of early intervention to prevent the worst from happening. However, as a last resort, you’ll handle more challenging situations like attending County Court and presenting at possession hearings. 

By working closely with your team and our Neighbourhoods and Finances teams, you’ll successfully reduce arrears and help our residents.

To succeed in this role, you’ll:

  • Deliver outstanding customer service
  • Understand data, analytics and income recovery
  • Have excellent communication skills
  • Be a natural problem solver

If this sounds like the perfect challenge for you, you can find more detail in our job description below.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with empathy and values partnership and integrity.

How to apply

Please email your CV, supporting statement outlining how your skills and experience meet the essential criteria and also complete and return the Additional Information sheet to jobs@thch.org.uk.

Candidate Essential's Form - New Updated.docx [docx] 59KB

ROLE PROFILE - Specialist Customer Accounts Advisor - 2022.doc [doc] 103KB

Declaration of Interest Form - Applicants Staff Board Members - 2021.doc [doc] 97KB

The closing date for the receipt of applications is: 24th May 2022 at 9am

Interviews to take place on: 7th & 8th June 2022

 

Got a question? You can call us on 020 7780 3070 or