Fire Safety Information Hub

Welcome to THCH’s new fire safety hub. These pages are for our residents who are affected by the government's updated guidance on building safety and have questions about the cladding on their building or want to access information about the progress of our fire safety remediation programme.

On these pages you will be able to find:

  • building-specific information, details of the work we are undertaking

  • information about the person leading the project for your building

  • key documents and updates, including your EWS1 form (once it is available)

  • answers to frequently asked questions

  • sources of further information and support


You can access the information relating to your building by clicking on the relevant building name below.

If you need to get in touch with us, you can do so by emailing or by contacting your neighbourhood officer. Please do check back regularly as we will be updating this page with the latest information about our fire safety work.

Tenants are exempt from fire safety remediation costs, and we are committed to doing everything we can to minimise or eliminate costs to leaseholders. We appreciate that this has been a stressful and uncertain time for you, and we appreciate the patience you have shown during this period.



Further Useful Information


Cynthia Williams


"I joined THCH October 2019 and was employed as a Housing Needs Assessment Officer, to provide support to residents who were having major cladding removal works. In August 2020 I successfully secured the permanent position of Senior Resident Liaison Officer.

This was a new role at THCH and primarily focused on effectively working with THCH residents, Contractors and supporting the Project Managers on Fire Safety Cladding Projects across various sites. My priorities for these projects are to provide an insight into resident concerns and satisfaction with THCH, and to communicate regularly with residents via letters, emails, telephone with regards to the works carried out.

I am an experienced Housing Professional with over 20 years’ experience in the social housing sector. I am a motivated, compassionate and dedicated individual as well as, a hands-on client side professional with extensive experience of running and delivering projects.

My interests out of work are cooking various Caribbean dishes, baking tasty cakes and playing badminton."      

Cynthia can be contacted on

Got a question? You can call us on 020 7780 3070 or