Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
How we're regulated
Compliance to standards
We are a registered provider of social housing and are regulated by the Regulator for Social Housing. We provide the regulator with information including financial and statistical data, which gives them assurance of our compliance to standards.
Our Executive Team is responsible for managing our regulatory compliance, with the our Board and Committees providing oversight and seeking assurance that wer'e fulfilling our legal and social obligations.
The Housing Ombudsman (England)
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them.
We're registered with the Housing Ombudsman and you can find out how we've performed in managing complaints raised on its website.