Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
Your seat at the table
This section is for investors who want to know more about our finances, value for money and how we're regulated.
How we're regulated
Compliance to standards
We are a registered provider of social housing and are regulated by the Regulator for Social Housing. We provide the regulator with information including financial and statistical data, which gives them assurance of our compliance to standards.
Our Executive Team is responsible for managing our regulatory compliance, with the our Board and Committees providing oversight and seeking assurance that wer'e fulfilling our legal and social obligations.
The Housing Ombudsman (England)
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them.
We're registered with the Housing Ombudsman and you can find out how we've performed in managing complaints raised on its website.
Value for money
Delivering value
As a registered social housing provider, we are required to comply with the Regulator for Social Housing's Value for Money Standard which is designed to ensure that we are making the best use of the resources that we have to meet our objectives.
Our Board Members take a lead on this and they have the full commitment of our Executive Team and wider teams to achieve this.
Part of our culture
We have made improvements each year since 2016/17 in embedding VFM and have embraced changes that will mean we will continue to deliver progress in the future. We have extended our sources of benchmarking and adopted the Sector Scorecard. We now benchmark with a peer group of similar organisations through Housemark and by comparing ourselves to Placeshapers, a network of more than 100 community-based housing organisations.
Our Value for Money Strategy will now involve us in:
- Having a culture where staff strive for an efficient business that delivers good quality services for customers
- Creating capacity by maximising income and minimising cost base where possible
- Using our assets and resources to optimise options for delivering Corporate Objectives
- Prioritising resources based on customer insight and consultation
Value for Money Strategy.pdf [pdf] 196KB
