Investor Relations

Your seat at the table

This section is for investors who want to know more about our finances, value for money and how we're regulated.

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How we're regulated

Compliance to standards

We are a registered provider of social housing and are regulated by the Regulator for Social Housing. We provide the regulator with information including financial and statistical data, which gives them assurance of our compliance to standards.

Our Executive Team is responsible for managing our regulatory compliance, with the our Board and Committees providing oversight and seeking assurance that wer'e fulfilling our legal and social obligations.

Regulator of Social Housing


The Housing Ombudsman (England)

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them.

We're registered with the Housing Ombudsman and you can find out how we've performed in managing complaints raised on its website.

Find out more

Value for money

Delivering value

As a registered social housing provider, we are required to comply with the Regulator for Social Housing's Value for Money Standard which is designed to ensure that we are making the best use of the resources that we have to meet our objectives.

Our Board Members take a lead on this and they have the full commitment of our Executive Team and wider teams to achieve this. 

Value for Money Standard


Part of our culture 

We have made improvements each year since 2016/17 in embedding VFM and have embraced changes that will mean we will continue to deliver progress in the future. We have extended our sources of benchmarking and adopted the Sector Scorecard. We now benchmark with a peer group of similar organisations through Housemark and by comparing ourselves to Placeshapers, a network of more than 100 community-based housing organisations.

Our Value for Money Strategy will now involve us in:

  • Having a culture where staff strive for an efficient business that delivers good quality services for customers
  • Creating capacity by maximising income and minimising cost base where possible
  • Using our assets and resources to optimise options for delivering Corporate Objectives
  • Prioritising resources based on customer insight and consultation

Value for Money Strategy.pdf [pdf] 196KB


  • We care about our community

    We're a local landlord and we care abour our community. By investing in our neighbourhoods, we create sustainable places people are proud of.

    Our community

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Test area

Report damp and mould

Note: Questions marked by * are mandatory

  Yes No
*This is a mandatory field. Is there currently a leak in your home?
*This is a mandatory field. Has there been a leak in your home within the last 12 months?

  Yes No
*This is a mandatory field. Do the windows have trickle vents?
*This is a mandatory field. Are they in working order?
If no, have you reported a window repair?

  Yes No
*This is a mandatory field. Do you have a whole house ventilation system?
*This is a mandatory field. Are the ventilation units working?


We're here to help. Get in touch on 020 7780 3070 or