Investor Relations

Your seat at the table

This section is for investors who want to know more about our finances, value for money and how we're regulated.

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How we're regulated

Compliance to standards

We are a registered provider of social housing and are regulated by the Regulator for Social Housing. We provide the regulator with information including financial and statistical data, which gives them assurance of our compliance to standards.

Our Executive Team is responsible for managing our regulatory compliance, with the our Board and Committees providing oversight and seeking assurance that wer'e fulfilling our legal and social obligations.

Regulator of Social Housing


G1 Governance Rating

The Regulator for Social Housing is a government body that sets the standards all registered providers of housing have to meet. Standards cover how the business is run, how we manage risk, and how we maintain financial viability and ensure value for money alongside the services we provide directly to our residents.

Our current governance rating is G1, which is the highest level available, and our next in-depth assessment is likely to take place in the next three years. 

Regulatory Standard Report


The Housing Ombudsman (England)

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them.

We're registered with the Housing Ombudsman and you can find out how we've performed in managing complaints raised on its website.

Find out more

Value for money

Delivering value

As a registered social housing provider, we are required to comply with the Regulator for Social Housing's Value for Money Standard which is designed to ensure that we are making the best use of the resources that we have to meet our objectives.

Our Board Members take a lead on this and they have the full commitment of our Executive Team and wider teams to achieve this. 

We have both a Board Champion (Jennifer Simnett) and an Executive Director Champion (Helen Neal) reflecting the priority as an organisation that we place on VFM.

Value for Money Standard


Part of our culture 

We have made improvements each year since 2016/17 in embedding VFM and have embraced changes that will mean we will continue to deliver progress in the future. We have extended our sources of benchmarking and adopted the Sector Scorecard. We now benchmark with a peer group of similar organisations through Housemark and by comparing ourselves to Placeshapers, a network of more than 100 community-based housing organisations.

Our Value for Money Strategy will now involve us in:

  • Having a culture where staff strive for an efficient business that delivers good quality services for customers
  • Creating capacity by maximising income and minimising cost base where possible
  • Using our assets and resources to optimise options for delivering Corporate Objectives
  • Prioritising resources based on customer insight and consultation

Our 2019-2022 Value for Money Strategy


  • We care about our community

    We're a local landlord and we care abour our community. By investing in our neighbourhoods, we create sustainable places people are proud of.

    Our community

We're here to help. Get in touch on 020 7780 3070 or