THCH joins TPAS THHC is pleased to confirm it has joined TPAS – The Tenants Participation Advisory Service. Membership will allow THCH to tap into a wealth of resident engagement and participation experience together with accessing resources including training and networking for engagement staff and engaged residents. Benefits will include: Involvement • Free virtual and in-person events throughout the year …
Have your say on our Resident Service Offer and how it is measured Experience tells us that making sure resident have an opportunity to shape how our service is delivered brings real value to the organisation. We last consulted on our service offer back in 2017, there have been many immediate changes in response to the current Coronavirus pandemic as …
If you or someone you know is at risk of or is suffering domestic abuse, many services are running in Tower Hamlets . Also the government’s household isolation guidance as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse. Remember, in an emergency always call 999. If you’re in danger and unable to …
We would like to thank all our residents for their patience regarding the technical issues with our telephone lines. We have now upgraded the system and are already seeing a vast improvement. We expect to return to the usual service level within the next two weeks. As we adjust to the new system your continued patience and understanding would be …
A national lockdown is now in place again to control the spread of Covid-19 as rates rapidly increase across London and the country. Everyone must now stay at home, and only leave home for specific reasons You can find up to date advice on how to keep you and your household safe, including information on restrictions, how to get …
Being at home constantly can be a challenge . Here are some useful links to information on how to stay well – both mentally and physically- at this time. Here are some Top Tips: exercising at home – see easy low impact home workouts from the NHS spending time doing things you enjoy – this might be reading, cooking, listening to …
Want to learn new skills? Build your confidence? Find out more about living in your home? Then you may be interested in attending one of our *FREE* training courses. This Resident Training Programme covers a wide range of topics to suit different needs – from improving your community to learning more about living in your home and food growing to …
Opening Hours: We will close at 4pm on Thursday 24 December and reopen at 9am on Monday 4 January. During this period, you can still report Emergency Repairs by phoning the usual number: 020 7780 3070 Christmas Cleaning Service: We will be operating a reduced service over Christmas week, returning to a normal service on January 2. You can check …
Our December Newsletter is now available to read by clicking HERE It includes: An update on our Services (including our opening hours over the festive period) An update on Resident Satisfaction NHS advice on Staying Safe Electrical Safety tips for Christmas time And much more!
The Housing Ombudsman Service (HOS) published a new Complaint Handling Code in July 2020, this sets out good practice that will allow landlords to respond to complaints effectively and fairly. The Code is part of the Ombudsman’s new powers in the revised Housing Ombudsman Scheme. Landlords were asked to self-assess against the Code by 31 December 2020 and publish the …
