Since the beginning of 2017, THCH has piloted an online engagement platform, called Connect, as an additional and alternative way in which residents can get involved with us.
Connect allowed registered residents to post ideas, comment on posts, view performance data, engage with us and other residents and vote on ideas for estate improvements.
A pilot involving leaseholders took place in early 2017 which was expanded to all residents and community groups in August 2017.
Initially, there was a good sign-up with over 86 leaseholders, 49 tenants and 3 community groups registered – But the last few months has seen few people register. Participation and engagement however always remained low and despite numerous postings by THCH, a survey of registered members and direct emails to members about the site, engagement remained low and as the license to continue the project was due for renewal, a decision has been made to end the pilot.
Whilst it’s disappointing the pilot did not catch-on with residents and the site became a well-used and engagemingt platform for communication, THCH does have a number of other ways residents can get in touch and correspond with us online.
Aside from our website, we also have the following social media accounts:
• Twitter – 2,722 followers
• Facebook – 746 followers
• Instagram – 389 followers
For more information about Connect, and ways in which you can become involved with THCH, please email our Resident Engagement Officer, Halima.firstname.lastname@example.org