We are really pleased that the Resident Scrutiny Panel reported on their review of ASB to our Operations Committee at the beginning of March.
We are now taking action on their recommendations:
to improve how we communicate with residents when they report ASB
to manage and track cases more effectively.
improving the information on our website’s ‘ASB’ page.
The Panel were impressed with the Parkguard neighbourhood patrol service and it’s skilled and knowledgeable staff. They found that our policies and systems matched those of other local housing associations.
Thank you to the Scrutiny Panel for all their hard work.