Privacy Notice

Tower Hamlets Community Housing (THCH) is committed to protecting the personal information we collect about you and obtaining, using and disclosing this information in accordance with legislation. For the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR), THCH is classified as a data controller. This means that we collect personal data and decide how and why it is used and ‘processed’. We will only use it for the legitimate purposes listed below and for purposes that we have told you about in advance.

Privacy is important to us, and we are committed to protecting and ensuring your data remains safe at all times, in accordance to our legal obligations. Privacy laws govern the way in which we process your information as well as the rights you have to the information we hold about you.

This privacy notice tells you everything you need to know about THCH’s processing of personal data for the purposes of housing management and covers the following 5 areas:


If you have any concerns about the manner in which THCH, or any contractors/suppliers working on behalf of THCH has handled your personal information, you can write to the Data Protection Officer at the above address or email Should you remain dissatisfied you can contact the independent Information Commissioner’s Office by completing their online complaints form or via phone on 0303 123 1113

Changes to our Privacy Notice

If this privacy notice changes in any way, we will place an updated version on this page. By regularly viewing this page you will ensure that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with others.

Last updated May 2018