£25,830 per annum | Permanent | 35 hours per week
If you’re a recent graduate or coming to the end of your studies and are looking for an opportunity to get into housing, where you can support our income team to deliver exceptional customer service to our residents and to help sustain tenancies we want to hear from you!
We’re looking for… someone who is organised, able to prioritise, eager to learn and can work collaboratively as part of a team, or individually. You should have an analytical mind and a proactive and positive attitude. As well as someone who can communicate and engage with people at all levels. This will include customers, internal colleagues and external agencies.
You’ll learn… how to maximise arrears and learn about different tenure types in housing, including General needs, and Leasehold. You will gain an understanding of Welfare reform, and the arrears process.
You’ll need your commitment to succeed and overcome any challenges that you are faced with.
You’ll have… great team-spirit, with a continued understanding of the positive impact your work has on your team and our residents. You’ll be polite, approachable and professional with the ability to communicate to a diverse range of people. We’re looking for people who have strong IT skills, confident in using systems and have the ability to multi-task.
Tower Hamlets Community Housing was formed in March 2000 and now manages more than 3,000 homes in Tower Hamlets.
THCH are a progressive housing association that couple excellence in customer service with that of a sound business model underpinned with robust control. Having recently regained G1 status within ambitious timelines.
Based in the heart of Tower Hamlets, THCH are deeply embedded in the community and provide support in the provision of local services beyond housing.
What we offer…
Apart from being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely refurbished office, plus the opportunity to work flexibly where possible. On top of this we offer an environment which promotes openness and inclusion a team that operates with empathy and values partnerships and integrity.
Please note: We are reviewing our current ways of working to incorporate new agile working methods. Currently for this role employees will be expected to spend 40% of their working hours in THCH’s office and 60% working from home.
How to Apply
Please email your CV, the additional information sheet and a supporting statement outlining how you meet the criteria for this role to firstname.lastname@example.org.
The role profile and Candidates Essentials form can be downloaded from our website.
The closing date for the receipt of applications is Wednesday 22nd September 2021 at 9:00am.
Interviews are to take place 06th October 2021.