We provide cleaning and gardening services to communal areas for which residents pay a service charge. On a routine basis, these services including:
Cleaning of communal areas
From October, our estate cleaning teams are going mobile – and with an additional team to tackle deep cleaning.
We’re making this big change to our service, following the resident surveys and focus groups we held last year. We also consulted staff.
You wanted us to improve our service and for estate staff to be more visible. We want a more flexible service – moving away from regular routine visits to focus on cleaning where its really needed. This ‘output-based’ approach is the way the housing sector is moving nationally.
From the Autumn, our estate cleaners will work in small teams across a patch. We will also invest properly in the equipment and tools they need to help them in their work. We are creating new roles in the team, to make sure we meet a new set of standards.
Our standards will be set out in a photobook. If an area is already up to standard, it won’t be cleaned. But if it’s in a poor state, it may get more visits than currently. We will use the extra time we save to carry out additional work – including steam cleaning. We think you will notice the difference.
So, in future, you should ask: “Does our scheme or block look clean?” and not: “Where’s the cleaner. Its Tuesday morning and he hasn’t been here yet?!”
Overall, our aim will be to clean to a new level A standard – and for areas to remain at a level B between visits. If anti-social behaviour or similar lowers standards further, we will sort it out as a priority, as soon as we hear about it.
If you believe the standard of cleaning has fallen to a level C or D, you can check it here:
Compare the standard of cleaning in your block to the photos within the Photobook.
If they are at a Level A or B, we are maintaining your block to the agreed standard.
If you believe they are a Level C or D, report it using the contact web form under this section.
We will review your report within 24 hours and attend to achieve a Level A standard.
Gardening, including cutting grass and pruning shrubs
The service includes:
• Cutting and maintenance of grassed areas
• The collection of litter and leaves from all communal soft landscaped areas
• Weed control (hard and soft landscaped areas)
• Shrub, hedge and rose bush maintenance
When required, these services also include:
Removal of bulk rubbish
• Don’t touch the waste – it may contain syringes, toxic chemicals or other hazardous substances
• Don’t disturb the site – there may be evidence that could help identify the fly-tippers and lead to their prosecution
• Visually try to work out what the waste consists of and how much there is
• Take note of the day, date, time and exact location
If you see someone fly-tipping, take note of:
• How many people are involved and what they look like
• What has been tipped – how much and what it looks like
• Details of any vehicles involved including make, colour and registration number if possible
Be very careful. Remember that flytippers are doing something illegal and do not want to be caught – they are unlikely to welcome people observing them. Do not approach them or put your own safety at risk.
Fly Tipping and Bulk Refuse includes
• All items of furniture regardless of size
• All white goods regardless of size
• Any other domestic appliances such as toasters, microwaves, TVs etc.
Environmental Services Contact Form
If you have any questions get in touch
You can visit our office at 285 Commercial Road, London, E1 2PS or give us a call on: Telephone: 020 7780 3070 (Mon-Fri 8:30am-5pm)