Paying your Rent or Service Charge

Paying your rent or service charge could not be easier.

Paying your Rent, Service Charge or Leasehold Charges

Direct Debit is the easiest and most convenient way to pay. Please download and complete the DD application form and either:-

  • Email a scanned copy to us at customerservices@thch.org.uk
  • Post it to the Income Team, THCH, 285 Commercial Road, London, E1 2PS.

Pay Online

Please click here to go to the allpay website.

First time users will need to register and you will need your Payment Reference Number (PRN). Your Payment Reference Number is the long 19 digit number on your THCH Payment Card.

If you need a replacement Payment Card – please email us at customerservices@thch.org.uk to request a replacement card. Replacement cards take 5 – 10 working days to arrive.

Pay by allpay App

Residents with an iPhone or Android phone can download the allpay app and pay their rent, service charge and major works from their smart phone. Please click here to download the app.

First time users will need to register and you will need your Payment Reference Number (PRN). Your Payment Reference Number is the long 19 digit number on your THCH Payment Card.

Pay by Text (SMS)

This service is provided by allpay. Residents will have to register first and must have their payment card number (the long number) with them when they initially register.

Payment Outlets

Payment can be made with a THCH Payment Card at:

  • PayPoint
  • Post Office

Request a Rent refund

You can ask for a rent refund if you’ve paid too much rent or if you are a former tenant with a credit balance

Please note – it can take up to six weeks for your refund to complete. Before we can begin processing the request, we must:

– check that you do not owe any other monies to THCH.

– check with Tower Hamlets Revenues & Benefits Section  to make sure there has been no over-payments.

In order to apply for a refund, please download, complete and return the Refund request application form. As long as there are no issues, we will be able to go ahead and process your refund.

If you have any queries, please contact customer services –  customerservices@thch.org.uk.

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