If you're a homeowner, you should have received your service charge actuals statement for 2024-25. You can find out more about the actuals and how we calculate each service charge at the links below.
Service charge actuals are based on the real costs of running and maintaining your building and neighbourhood over the year.
In February, leaseholders get an estimate of expected costs for the next financial year. The following September (after the financial year is over), we send a statement with the actual costs. This may result in a credit or an extra charge on your account.
You can find about what your service charge covers and how it's allocated on our dedicated Service Charges page.
Your actuals letter gives you a full breakdown of how much your services actually cost that year. It includes:
This explains what the actuals are, a quick summary of your statement and whether you're in credit or need to pay, then how to pay if you owe anything.
This shows all the charges related to your property. It compares what we estimated in February 2024 with what was actually spent by the end of the financial year.
This includes the same breakdown as your personal statement, but for costs shared across your building or block.
This summarises your total charges and shows whether your account is in credit or deficit.