Damp and mould
Damp and mould can affect any home—especially during colder months when condensation and moisture build-up are more common.
We take this issue extremely seriously. Every report is thoroughly investigated, and our priority is making sure your home is safe, healthy, and comfortable. We’ll work with you to resolve any problems and support you every step of the way.
Use the link below to find practical advice on how to manage damp and mould yourself, and learn more about how we tackle it as an organisation.
Reporting damp and mould
If you’ve spotted damp or mould in your home, please let us know as soon as possible. The quickest and easiest way to report it is through MyAccount , where you can track your case from start to finish. Y ou can also contact us directly.
Report damp and mould through MyAccount Contact us about damp and mould