Need assistance in a fire?
If you or someone in your household may require assistance in an emergency, please contact us immediately on 020 7780 3070.
A team member will reach out to create a personal emergency evacuation plan (PEEP) to ensure your safety during a fire.
What is a PEEP?
A PEEP is a personalised plan that helps emergency services assist you if you can’t evacuate on your own. For example, if there’s a fire, they’ll use the plan to help you as quickly and safely as possible.
Who should complete a PEEP?
You should consider a PEEP if you:
- Have reduced mobility or use a wheelchair.
- Are visually or hearing impaired.
- Have a temporary condition (e.g. broken limb, pregnancy).
- Experience mental health challenges that might affect how you respond in an emergency.
- May need help understanding or reacting to alarms.