This page is your go-to resource for all things fire safety at THCH. We’re committed to ensuring the safety of our residents through regular inspections, safety measures, and clear communication.
Here, you’ll find important updates, guidance, and links to key documents that help you stay informed and keep your home safe. Together, we work to maintain a secure environment for all.
At THCH, ensuring the safety of our residents is our top priority. We take a comprehensive approach to fire safety across all of our buildings. Here's what we do:
If you or someone in your household may require assistance in an emergency, please contact us immediately on 020 7780 3070.
A team member will reach out to create a personal emergency evacuation plan (PEEP) to ensure your safety during a fire.
What is a PEEP?
A PEEP is a personalised plan that helps emergency services assist you if you can’t evacuate on your own. For example, if there’s a fire, they’ll use the plan to help you as quickly and safely as possible.
Who should complete a PEEP?
You should consider a PEEP if you:
Knowing what to do in the event of a fire could save a life. That’s why we’ve created fire safety guides for all residents, which include important evacuation procedures. You should have been provided with these guides, and they’re also available to download. If you live in a high-rise building (over 18 meters), you’ll find a specific guide. We’ve also created versions for maisonettes and a standard version for all other buildings.
Our buildings follow either a Stay Put or Simultaneous Evacuation policy. It's crucial that you know which policy applies to your building and follow it in the event of a fire.
If a fire occurs in your flat or smoke is coming from another flat, leave the building immediately. Call 999, close doors behind you, and avoid using the lift. Don’t return to the building until the fire brigade has given the all-clear.
If the fire is elsewhere in the building and you’re not affected, stay put. Fire doors and fire-stopping walls help contain fires for 30 to 60 minutes, allowing the fire brigade time to manage the situation.
Unless heat or smoke is directly affecting you, staying in your flat is safest, as it avoids you entering areas with fire or smoke. If you’re staying put, call 999, inform the fire brigade of your location, and let them know the best way to reach you.
If you hear the fire alarm or discover a fire anywhere in the building, leave immediately using the nearest exit. Don’t use the lift. Call 999, report the fire, and proceed to the assembly point outside. Do not return to the building until the fire brigade tells you it’s safe to do so.
As a resident, you also play a key role in maintaining fire safety in your home. We need to work together to ensure that we identify and prevent any fire risks:
Below is some key information that you might need to know about the fire safety of your building. We also have a page with all of your key fire safety documents here.
FRAs are thorough evaluations of the fire safety measures in a building. They identify potential hazards and help determine where we need to make improvements to reduce fire risks. We carry out regular FRAs across all properties to ensure that each building meets the highest safety standards and any identified issues are addressed promptly.
An EWS1 rating is an assessment of the safety of a building’s exterior wall system, particularly in relation to fire risks. It is a requirement for buildings over 18 meters tall to ensure the external cladding and materials do not pose a fire hazard. This helps residents, lenders, and insurers understand the safety of the building’s cladding system. We have been working to bring all of our buildings with B2 ratings up to a B1, to ensure that residents and leaseholders do not encounter problems due to a low rating.
The PAS9980 standards provide guidance on fire risk assessments for external wall systems, particularly in multi-occupancy residential buildings. It helps building owners assess fire risks posed by external cladding and determine whether remedial actions are necessary. We use the standards to ensure that our properties meet current fire safety standards and are safe for residents.
Fire doors are crucial components of a building’s fire safety plan. They help contain fire and smoke within a specific area, preventing it from spreading. We install and regularly maintain fire doors to ensure that they function properly in the event of a fire. These doors are essential in protecting the safety of residents by creating fire-resistant barriers.
More than 17,000 owners of heat pump tumble dryers have been instructed by the Office for Product Safety and Standards (OPSS) to stop using their appliances immediately due to an ongoing fire risk.
The OPSS has issued a formal Requirement to Warn Notice to the manufacturer Haier Smart Home UK & I Ltd, following concerns that its recent Corrective Action Programme failed to adequately resolve the safety issue. Haier is now legally required to contact all affected customers and publish warnings on its websites.
The warning applies to modified models from the following brands: Candy, Baumatic, Caple, Haier, Hoover, Lamona, Iberna, Montpellier
The fire risk stems from the possibility of an internal short circuit during normal use, which could cause the appliance to ignite. OPSS has determined that some units were not modified to a satisfactory standard, and in some cases, it is unclear whether modifications were completed at all.
Affected consumers must:
The official Requirement to Warn Notice, issued under the General Product Safety Regulations 2005, includes a full list of affected models and can be accessed here. Failure to comply with the notice could result in criminal prosecution, with penalties including a fine of up to £20,000, imprisonment for up to 12 months, or both. For more information and to check if your appliance is affected, visit the Haier product safety page.