THCH Powered by Hyde

THCH: Powered by Hyde

We’ve been looking for the right partner to help us make real improvements to residents’ homes, communities, and services.

We want to do more for residents, but we can’t do it alone. That’s why we’re in early conversations with London-rooted housing association, the Hyde Group, about a potential partnership.

THCH: Powered by Hyde means that THCH will keep its local roots, deep knowledge, and trusted community presence, while benefiting from Hyde’s strong foundations and resilience to do more and be more to residents.

Find out more about Hyde

Doing more and being more to residents

With Hyde’s local approach and dedication to community, this partnership will bring stability and opportunity to do even more of what matters to residents.

This includes commitments to:

  • Offer a dedicated in-house repairs team
  • Speed up investments in your homes, community spaces, and building safety works
  • Keep a local team that knows and is available to the community through a local office
  • Provide a more personalised support and advice service
  • Improve community centres with more funding for better services
  • Give residents a stronger voice in decisions
  • Help build new homes, including affordable housing for local people

We want to hear your thoughts

Our community is at the centre of this partnership, so we’d love to know your thoughts about it. We have a consultation which is open for six-weeks; it’s your chance to have your say.

Get involved

What does this mean for residents? (FAQs)

While conversations about coming together progress, we’ll keep residents updated and informed through the below FAQs. We’re at the early stages of the partnership, so we don’t have all the information right now, but we’ve shared what we do know and our goals below.

Why is THCH looking to partner with the Hyde Group?

We chose Hyde as a potential partner because our goals and values strongly align with their dedication to the community, locally focused services, and commitment to doing more.

A lot of consideration has gone into finding the right partner that will bring greater resilience and capacity to meet residents’ priorities. Hyde successfully met our criteria of:

  • Financially strong
  • Investing in quality and safe homes
  • Investing in customer services
  • Focused on improving neighbourhoods
  • Local political support
  • Efficient operations
  • Ambitious development plans

How will THCH residents still get a local service?

THCH: Powered by Hyde means that the partnership will keep what’s good about THCH and its connection with the community but benefit from the resources available through a bigger housing association.

Hyde was chosen because it works closely with the communities it serves through a local neighbourhood’s approach. This means that communities have a dedicated Neighbourhood Officer and supporting team that really know the area and the community and are visible and accessible to residents. Most homes that Hyde provides are in a relatively small number of places, many of which are in London, like Islington, Lewisham, and Lambeth.

Through easy-to-use digital services, and other contact routes when residents have more complicated issues to get help with, THCH residents will also benefit from a more responsive repairs service that is run ‘in-house’, with a dedicated local team in Tower Hamlets.

Will my landlord change?

Unlike the previous partnership we considered with Poplar HARCA, this one won't involve a transfer of engagements. If it moves forward, THCH will join the Hyde Group as a subsidiary, and your landlord won’t change. If this decision is reviewed at a later date, residents will be consulted with.

How is Hyde performing for its customers?

Hyde is dedicated to gathering feedback from customers to keep improving its services. You can review their satisfaction measures here.

If it goes ahead, when will THCH partner with Hyde?

We will now complete a resident consultation with THCH residents and thorough checks to see if the partnership is the right way forward. We expect to make a formal decision later in the year.