We regularly renew and refurbish key elements of your home, such as kitchens, bathrooms, roofs, and windows.
Here, you’ll find details about planned improvements to your homes, including timelines, updates, and how these projects may affect you.
We regularly carry out stock condition surveys to assess the quality of key features in your home—like kitchens, bathrooms, windows, and heating systems.
These surveys help us understand how our homes are performing and where improvements are most needed. In 2024, we completed a new round of surveys across 96% of our properties, giving us a better picture condition of our homes and where investment will have the greatest impact.
The insights from these surveys are now being used to shape our long-term improvement plans. Rather than replacing items based solely on age, we’re focusing on actual condition—ensuring upgrades are targeted, timely, and genuinely beneficial to residents.
Through our partnership with the Hyde Group, we've committed an additional £46 million to upgrade and improve the quality of our homes.
This investment covers all aspects of your home—from safety and maintenance to planned improvements and modernisation. It’s part of our ongoing effort to ensure every home meets high standards and continues to support residents' wellbeing.
To make sure we’re using this money wisely, we focus on the actual condition of items when deciding what needs replacing. This means we won’t replace kitchens and bathrooms just because they’re old—we’ll prioritise improvements where they’re most needed.
If we’re planning to do any work in or around your home, we’ll get in touch with you beforehand to explain this.
If you’re a leaseholder, we’re legally required to consult with you. This means we’ll share details about the work, the estimated costs, the contractors we’re proposing to use, and we’ll answer any questions or concerns you may have.