Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
Information Hub
Welcome! Here you'll find information about building, fire safety and cladding. You'll be able to access documents relating to your building and we'll also share updated government guidelines and advice.
This section is mainly focused on fire safety and cladding. We've put together more safety advice below:
Fire Risk Assessments
FRAs ensure our buildings are safe and identify any works that may be required.
EWS1 Forms
An EWS1 form rates the external wall system of a building based on risk and combustibility.
Landlord certificates
A landlord certificate is a document that confirms we won’t charge ‘qualifying leaseholders’ in five story or higher buildings for the ‘historic fire safety defect remedial work’.
A qualifying lease is a lease granted before 14 February 2022 and the leaseholder lives there as their main residence (or if they live elsewhere, they own no more than three UK properties in total). A historic fire safety defect is a defect that causes a building safety risk (fire or structural) following construction or conversion since 28 June 1992. This means that most leaseholders are now protected from all cladding-related building safety costs and most non-cladding fire defects costs (fire safety servicing and maintenance is still chargeable).
Request your Landlord Certificate
Landlord certificates are individual to your home. So, if you require one, please contact us with the following information and we will send it to you:
- Your address
- The named leaseholder in February 2022
- Your email address
Building safety: project phases
Is your building undergoing building safety works? To give you an idea on timescales and what to expect with building safety work, we have created this project phase template. This provides a general overview of what to expect if your building is going under building safety works. To find out what phase your building is in, visit your building's dedicated webpage.
Phase 1
Action
Assessment & findings
Timeline (approximately)
Six months
Communication
- Dedicated web page to store information and updates
- A reminder to let you know when we are doing your survey
- A letter shared with you with the findings
- You’ll have access to any certificates or reports
- You can ask us questions at any time
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 2
Action
Programme confirmation
Timeline (approximately)
Three months
Communication
- Dedicated web page to store information and updates
- Confirmation letters issued to lenders as required
- Expected successful remediation outcome, based on current government guidelines (B1)
- Depending on impact, you may be offered a resident meeting
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 3
Action
Remedial works begin on site
Timeline
3-14 months
Communication
- Dedicated web page to store information and updates
- Depending on scale of work, we will share monthly or quarterly email updates with you
- Single point of contact to raise issues (your Neighbourhood Officer)
Risk mitigation
Security measures taken place while on site e.g., CCTV on scaffolding/ secure hoarding
Phase 4
Action
Certification received
Communication
- Summary of project provided on dedicated web page
- EWS1 B1 certificate issued and stored on our website
Risk mitigation
New FRA / EWS1 issued
Fire safety
We all have our part to play when it comes to fire safety. Visit our fire safety page for guidance and advice on how we can keep our buildings safe.
Useful information and support
You may not know who to turn to if you have questions about building safety or money advice. We're here to help but you may also want some independent advice or background information.