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We're here to help 

We hope you’ve found what you need on our website. If not, we’re here to help. There are several ways to get in touch—just choose what works best for you.

Our Customer Service team is available to support you:

  • Monday to Friday:  8am – 5pm
  • Wednesday:  10am – 5pm

You can still contact us outside these hours to access our  24-hour emergency service.

Contact us

Manage your home with MyAccount

By phone

Write to us

Media enquiries

MP and Councillor enquiries

Make a Subject Access Request

Make a complaint

If you’re unhappy with the service you’ve received, you can share feedback or raise a formal complaint—and we’ll do everything we can to put things right.

The easiest way to do this is through MyAccount , where you can track your case from start to finish. Prefer to speak to someone? You can also contact us directly.

Make a complaint or leave feedback

We're here to help. Call us on 0800 3 282 282.

Contact us