Contact us

We're here to help 

We hope you've found what you were looking for on our website. If you need to talk to us about anything else, our dedicated team of Customer Service experts are on hand to deal with your enquiries. 

Call us on 020 7780 3070 (Monday to Friday, 8:30am - 5pm) or visit 285 Commercial Road, Stepney, E1 2PS (Monday to Friday, 10am - 2pm).

Our postal address is Tower Hamlets Community Housing, 30 Park Street, London, SE1 9EQ.

customerservices@thch.org.uk

If you have a media enquiry, please contact our Communications Team:

mediaenquiries@thch.org.uk

We ask that all Subject Access Requests are directed to our Data Protection team: 

DPO@thch.org.uk

Make a complaint

Sometimes things go wrong, and when they do, we aim to be easy to access, easy to deal with, fair, and flexible in our approach to provide the best possible outcomes for our residents and communities to put it right. 

Make a complaint

 

Leave a compliment

Has someone from our team gone the extra mile to help you? Would you like to tell your story and share your thanks? Your thanks will be shared directly to the person, and we may share it on our social media. 

Leave a compliment

We're here to help. Call us on 020 7780 3070 or email us at customerservices@thch.org.uk.

Contact us