If you're a homeowner, you should have received your service charge actuals statement for 2024-25. You can find out more about the actuals and how we calculate each service charge at the links below.
Whether you're a leaseholder or a shared owner, you'll find everything you need to know about owning your home on the Hyde Group website. This includes guidance on your responsibilities, subletting, staircasing, the Section 20 process, and more.
We've included some links below to specific pages we think you'll find useful, and we encourage you to explore the full range of support and information available to you as a homeowner.
The best way to manage your home as a homeowner—whether you're a leaseholder or shared owner—is through MyAccount . It’s a free, safe and secure service to manage your home anytime and anywhere. With MyAccount, you can:
Your service charge covers the cost of providing communal services to your building and estate.
As a leaseholder, you pay a variable charge, meaning you only pay for the services you receive. Before the financial year begins, we provide an estimated charge based on expected costs. The following September, you'll receive final statements showing what was actually spent. If the estimate was higher than the actual cost, you'll receive a credit (money owed to you). If the actual cost was higher, you'll have an undercharge (money owed to us).
Please note: Your service charges and actuals are still being managed by THCH until the start of the next financial year. While you’ll be making payments to Hyde, details about your specific charges and how to make payments to Hyde are available via the links below.