Fire safety
We all play our part in staying safe. On this page, you can read about what we do to help keep your home and neighbourhood fire safe.
For advice and guidance on what you can do as our resident to help with fire safety, click below:
We all play our part in staying safe. On this page, you can read about what we do to help keep your home and neighbourhood fire safe.
For advice and guidance on what you can do as our resident to help with fire safety, click below:
Knowing what to do in the event of a fire could save a life. That’s why we’ve created helpful fire safety guides which contain important information. These guides are being emailed and posted to all residents and are also available to download below.
If you’re in a high-rise building (over 18 metres) you will find a unique guide for your building. We have also created versions specifically for maisonettes and a standard version for all our other buildings.
We hope you find this helpful.
Barnardo Gardens High Rise Maisonettes
Please note, guides for Bailey & Harrison, Claremont Court and Verdigris Apartments will be available soon.
We’ve displayed Fire Action Advice in our buildings. All our buildings will either follow a ‘Stay Put’ policy or an ‘Simultaneous Evacuation’ policy. You should follow the policy for your building in the event of a fire.
If there’s a fire in your flat or your flat is affected by fire or smoke from another flat, then you should always leave the building. Call 999 for the fire brigade, close doors behind you and don’t use the lift. Inform the fire brigade of the fire and your address and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks.
Remember, that if you're staying in your home, call 999 and tell the fire brigade where you are and the best way to reach you. If you're within the common parts of the building, you should leave and call 999.
Upon hearing the fire alarm, or if you discover a fire anywhere in the building, you should leave the building by the nearest exit and phone 999.
Do not use the lift and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks.
If you have a complaint concerning fire safety in your building, we aim to be easy to access, easy to deal with, fair, and flexible in our approach to provide the best possible outcome.
You can submit your complaint either by telephone, in person, a letter or digitally.
Visit our Complaints page for more information.
Fire doors act as a barrier to prevent the spread of fire and smoke, allowing people more time to evacuate safely during a fire emergency. They help contain the fire to its area of origin, promoting safety and minimising harm. Click below for more on fire doors, our inspection programme, and leaseholder replacement information.
If you or anyone in your household might need assistance in the event of a fire, we kindly ask you to fill out our contact form. A team member will reach out to you to have a friendly chat about the support you might require and to create a personal emergency evacuation plan (PEEP) to keep you safe in case of a fire.