Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
Fire safety
We all play our part in staying safe. On this page, you can read about what we do to help keep your home and neighbourhood fire safe.
For advice and guidance on what you can do as our resident to help with fire safety, click below:
Keeping you safe
- We carry out regular Fire Risk Assessments which assess the fire safety of your building and identifies any works required
- We'll protect your home by installing fire resistant walls and doors – separating your flat from others and communal areas
- We carry out annual dry riser testing to ensure that the fire brigade can fight the fires
- We test other fire safety equipment such as emergency lighting to ensure they are in good working order
- Many of our homes are fitted with individual smoke alarms
- We carry out fire safety checks on our monthly estate inspections
Fire action advice
We’ve displayed Fire Action Advice in our buildings. All our buildings will either follow a ‘Stay Put’ policy or an ‘Simultaneous Evacuation’ policy. You should follow the policy for your building in the event of a fire.
Stay put
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If there’s a fire in your flat or your flat is affected by fire or smoke from another flat, then you should always leave the building. Call 999 for the fire brigade, close doors behind you and don’t use the lift. Inform the fire brigade of the fire and your address and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks.
- If there’s a fire elsewhere in the building that you’re not affected by, stay put. Fire stopping walls and fire doors keep fires in place for 30 to 60 minutes. It allows you to stay safe in your flat if you are not affected by the fire while the fire brigade put out the fire elsewhere. Unless heat or smoke from the fire is affecting you, you can stay put. By staying put, you avoid entering fire or smoke on your exit, as well as keeping the building clear for the fire brigade to enter.
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Remember, that if you're staying in your home, call 999 and tell the fire brigade where you are and the best way to reach you. If you're within the common parts of the building, you should leave and call 999.
Simultaneous evacuation
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Upon hearing the fire alarm, or if you discover a fire anywhere in the building, you should leave the building by the nearest exit and phone 999.
- Inform the fire brigade that there is a fire at your building location, and report to your building's assembly point.
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Do not use the lift and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks.
Fire safety complaints
If you have a complaint concerning fire safety in your building, we aim to be easy to access, easy to deal with, fair, and flexible in our approach to provide the best possible outcome.
You can submit your complaint either by telephone, in person, a letter or digitally. Visit our Complaints page for more information.
Personal Emergency Evacuation Plan
If you or anyone in your household might need assistance in the event of a fire, we kindly ask you to fill out our contact form. A team member will reach out to you to have a friendly chat about the support you might require and to create a personal emergency evacuation plan (PEEP) to keep you safe in case of a fire.
Our new fire door inspection partnership
Our fire door inspection programme will now be carried out by our partner, Ventro. These annual checks are crucial for your safety and for meeting fire safety regulations.
Ventro will contact residents to schedule an inspection appointment, which will involve inspecting your front door.
Please note, that all inspections are arranged through Ventro, so we will be unable to reschedule appointments for residents. Ventro's contact details can be found in letters regarding inspection appointments.