A healthy home

A healthy home

Damp in any home is not uncommon, especially in the colder, winter months. Sometimes condensation can cause this, which is when moisture builds up in the air around your windows. When your home is damp, it can cause mould to grow on walls and furniture (read more about condensation here).

But damp and mould can also happen for many other reasons, like faults in the home (e.g., not enough ventilation, broken radiators), structural issues (e.g., leaking pipes, blocked gutters), and other contributors like single glazed windows.

We recognise that damp and mould is our responsibility and we’re committed to ensuring our residents are safe in their homes. On this page, you’ll find general advice and guidance on preventing mould growth as well as how to report cases of damp and mould.

Reporting damp and mould in your home – ZapCarbon

Damp can cause problems in your home and can be bad for yours and your family’s health if left unchecked. Your safety is our priority. So please let us know if you have a case of damp and mould in your home – we’re here to help.

We’ve partnered with energy experts ZapCarbon to help tackle damp and mould. If you spot damp and mould in your home, please get in touch. ZapCarbon will visit your home and carry out a Healthy Home Inspection to assess the mould, apply any treatment and make recommendations.

To report damp and mould in your home, you can get in touch with our customer service who will report the case to Zapcarbon– or you can complete the form below.

ZapCarbon will get in touch with you within five working days and visit your home to carry out a Healthy Home Inspection within 20 days. To find out more about Zapcarbon, click below:


Complete this form to report damp and mould

Complete this form to report damp and mould. Alternatively, you can contact customer service.

Note: Questions marked by * are mandatory

Problems with the building

Problems with the building

In general, if damp leaves a tidemark effect, this is a sign that there’s a problem with the building. Penetrating damp can be caused by leaks from roofs, windows, and plumbing. It dries once the leak is fixed and rarely leaves black mould.

Rising damp is extremely rare and is caused by water soaking up a wall by no more than one metre. It almost never causes black mould. We will help with all cases of damp and mould, but if the damp or mould is due to an issue with the building, it’s important that you let us know so we can investigate further to solve the problem.

Get in touch


Excess condensation is the main cause of black mould. Mould is harmful to your health. That is why it's important to contact us straight away so we can work together to find ways to resolve the issues you are experiencing.

We're here to help. Get in touch on 020 7780 3070 or