Join our team

We want THCH to be a brilliant and rewarding place to work. We are proud of our local roots and the diverse community we work within.

 

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If you join our team you can expect to become part of a tight-knit and ambitious organisation, where people are valued and given the chance to develop their skills and experience in a demanding but supportive environment.

If you’re interested in learning more about our organisation, you can get in touch by emailing jobs@thch.org.uk or browse our current vacancies below.

What it's like to work at THCH

You can expect a small, fun, and friendly team with around 100 staff at THCH. We are focused on 'Building Connected Communities' by:

  • Creating vibrant places to live in Tower Hamlets
  • Supporting people to achieve their goals, and
  • Delivering great value services

At THCH we aim to do the right things, the right way, whilst always demonstrating value for money. We are resident-focused and active in our community, and see our role as more than just a housing provider. 

We believe that good housing is the foundation to leading healthy and successful lives and we are focused on empowering residents, encouraging communities to thrive, and delivering sustainable investment to both existing and new housing stock in Tower Hamlets.

What does THCH offer its people?

If you would like to join our team then it's important you share our values – every idea and every person counts here. If you are the type who wants their contribution to really add value to a small community-based housing association, then you’ve come to the right place.

But it's not just a role in supporting our social purpose that's on offer, our team also have access to a range of benefits and built-in flexibility when they join us:

  • Our full-time hours are 35 hours per week and there are flexible working hours available to most staff
  • An annual wellbeing allowance
  • 28 days holiday, which increases to 33 days holiday after 5 years service, plus bank holidays, 3 concessionary days off at Christmas, and one extra day at Springtime (or adjacent to another Bank Holiday of your choice)
  • SHPS pension scheme - matched contributions up to a total of 14%
  • Interest-free season ticket loans
  • Car parking (which is available at a cost)
  • An Employee Assistance Programme including a free confidential counselling helpline and we have five Mental Health First Aiders on our staff.

Our Vision:

Building Connected Communities by:

– Creating vibrant places to live in Tower Hamlets
– Supporting people to achieve their goals, and
– Delivering great value services

Our Values:

Open – being transparent, sharing information in a clear and honest way
P artnership – recognising the importance and added value that comes from working together OPIIEE
 I ntegrity – being fair, honest and respectful to others
 I nclusive – recognising, valuing and celebrating the differences between people
 E mpathy – identifying with a customer’s feelings and having respect for alternate points of view

#OPIIEeveryday  

 

 

Why Us?

We offer great benefits and flexibility to our THCH staff:
- Our full time hours are 35 hours per week and there’s flexible working hours for most staff
- An annual wellbeing allowance
- 28 days holiday, which increases to 33 days holiday after 5 years service, plus bank holidays, 3 concessionary days off at Christmas and one extra day at Springtime (or adjacent to another Bank Holiday of your choice)
- SHPS pension scheme - matched contributions up to a total of 14%
- Interest free season ticket loans
- Car parking (which is available at a cost)
- An Employee Assistance Programme including a free confidential counselling helpline and we have five Mental Health First Aiders on our staff.

Statement of our approach to Diversity and Inclusion in employment

We have a strong commitment to diversity and inclusion and want the organisation to reflect the diverse communities we serve in Tower Hamlets.  We will create a culture where the principles of equality, diversity and inclusion are visible and actively championed at all levels and where our staff are educated, empowered and confident in modelling inclusive behaviours.

We will achieve this by:

  • Attracting, recruiting and retaining the best talent
  • Strengthening our leadership, management and talent pipeline
  • Developing an inclusive work environment where everyone is encouraged and supported to realise their full potential
  • Creating a positive impact on our company culture; especially employee engagement and resident satisfaction
  • Reflecting our social purpose as a developer of homes and communities as well as providing high-quality resident services
  • Adopting the recommendations of the London Borough of Tower Hamlets BAME Inequalities Commission to the benefit of our employees; residents and communities.

DISABILITY CONFIDENT

“I am registered disabled and work for THCH, I started working for THCH over 2 years ago and I have found them to be very supportive of my needs.  I was given a dedicated parking spot which enabled me to travel to work, without the stress of travelling on public transport which I found painful and difficult.  I have had full support from THCH when I applied for an access to work grant which enabled me to have specialist equipment bought through a Government grant.

I would highly recommend THCH as a Disability Confident employer, they have shown me lots of empathy and I have been able to progress in my personal development within the organisation.”

Alison Neal

Repairs and Contracts Manager

KICKSTART

We are a certified provider on the Government's Kickstart Scheme, which creates job placements for 16-24 year olds collecting Universal Credit.

Our current vacancies are available to view below:

Development Committee Member

This is a remunerated position offering £2,080 per annum plus expenses

Do you have a strong all round Development background, including New Homes?

Do you want to make a positive difference in the community?

We are seeking a new independent member to join our Development Committee and are keen to hear from individuals with an impressive track record of achievement in the field of Development. You will be able to contribute to our overall strategic direction and play an important part in helping us sustain and develop in Tower Hamlets by delivering new affordable homes and supporting our vision for building connected communities.

Prior Board/Committee experience is preferred but not essential and applications from outside the housing sector are welcomed. We want to draw on a wide range of backgrounds to assemble a breadth of experience and perspective that can inform and challenge how we work. THCH is diverse in the communities it serves, and applications from younger people, women and Black, Asian and minority ethnic people are all especially welcome.

Working exclusively in the London Borough of Tower Hamlets we see ourselves as very much part of the community, owning and managing 3,100 homes.  Working in partnership with many organisations, we have an important local responsibility, not only to deliver quality housing, but also to provide excellent community services.

We work towards one vision:

To work with residents to “Build Connected Communities” by:

  • Creating vibrant places to live in Tower Hamlets
  • Supporting people to achieve their goals
  • Delivering great value services

scroll below to download a recruitment pack and role profile.

To apply you should submit:

  • An up-to-date CV which shows your full career history – we recommend that this is no longer than 3 pages.
  • A supporting statement explaining why you are interested in this role, detailing how you are a suitable candidate for this post and the skills and experience that you will bring. We recommend that the supporting statement is also no longer than 3 pages.
  • All documents should be sent to jobs@thch.org.uk

The closing date for applications is 5:00PM on 22 October 2021.

If you are interested, but need to know more, please let us know by email to jobs@thch.org.uk and we will arrange an informal chat.

Development Committee Pack 2021

Committee Member - Role Profile - Sept 2021

Operations Manager - Environmental Services

Job Description

£44,565 per annum | Permanent | 35 hours per week | Hybrid

If you are a strong leader who is experienced in managing change and can motivate and guide a team to deliver excellent customer focused service than we want to hear from you!

 

What you will be doing… you will lead on the monitoring and management of the in-house estate cleaning team and outsourced estate contracts to ensure the highest quality estates service is delivered, meets its targets, delivers value for money and customer satisfaction.

You will lead on overseeing, monitoring, managing and developing the in-house cleaning service. You will drive and imbed continuous improvement. You will ensure a safe, clean and high-quality external environment on estates and other locations is achieved. You will ensure compliance with health and safety provisions and relevant legislation to the service.

 

What we require of you... you will have proven experience of leading, managing and coordinating the work of dispersed teams, encouraging, and guiding them to deliver a proactive, adaptive, customer-focused and cost-effective service.

You will have experience of working and negotiating with contractors, contract management and monitoring performance. You take initiative and responsibility in managing complex workloads. You will have a holistic approach when responding to an emergency and take ownership to prevent similar incidents from reoccurring.

You will have excellent interpersonal and communication skills to deal with a wide range of audiences, including individual customers, residents’ groups, and stakeholders. You are able to manage complex and difficult behaviours towards conflict resolution. You will have proficient IT skills and you are able to travel efficiently across the THCH stock and attend evening meetings.

 

What we offer… apart from being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly where possible. On top of this we offer an environment which promotes openness and inclusion a team that operates with empathy and values partnerships and integrity.

Employment Details

  • Employment Type: Permanent

How to Apply

Please email your CV, full supporting statement (not more than 2 pages) outlining how your skills and experience meet the essential criteria and completed Candidate Essential Form to jobs@thch.org.uk.

Operations Service Manager - Role Profile.pdf [pdf] 173KB

Candidate Essential's Form NEW 2021.docx [docx] 70KB

Applications without full supporting statement will not be considered.

The closing date for the receipt of applications is Wednesday 20th October at 9.00 am

Interviews will take place on Tuesday 26th October 2021.

Got a question? You can call us on 020 7780 3070 or