Our approach

THCH has a number of policies that govern how we work with our residents and our community, you can find details of our policies below or get in touch if you have any questions.

Resident policies and guidance

Access to home

Complaints policy

Compensation policy

Cctv policy

Decants

Disrepair policy

Fire safety policy

Right to Buy policy

Health and Safety

Diversity and Inclusion

Anti-social behaviour

Shared Ownership Management policy

Rent setting

Mould & damp policy

Rent collection

Housing options

Lease extension policy

Under occupation

Responsive repairs

Vulnerable residents

Rechargeable repairs

Unacceptable behaviour

Assignment, succession, and mutual exchanges

Corporate policies

Anti-bribery policy

GDPR and data policy

Anti-slavery statement

Data Protection

Whistleblowing policy

Board recruitment & membership review policy

 

We're here to help. Get in touch on 020 7780 3070 or