Our policies

THCH has a number of policies that govern how we work with our residents and our community, you can find details of our policies below or get in touch if you have any questions.

 

THCH Resident Policies

• Anti-social behaviour policy
• Access to home policy
• Assignment, Succession & Mutual Exchange policy
• Complaints Policy
• Decants policy
• Diversity & Inclusion policy
• Guide to damp and condensation
• Health and Safety 2021
• Housing options policy
• Rechargeable repairs policy
• Rent collection policy
• Rent setting policy
• Resident involvement policy
• Responsive Repairs Policy
• Under occupation policy
• Unacceptable behaviour policy
• Vulnerable residents policy

 

THCH Corporate Policies

• Anti-bribery Policy
• Anti-slavery statement
• Complaints Policy
• Data Protection
• Website terms and conditions