Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
Your annual rent increase
You should have received your new rent and service charge letter for 2024-25.
Your rent has been set using government guidelines, which for 2024-25 is a 7.7% increase. This adjustment is necessary to continue providing, managing, and maintaining your home.
Universal Credit
You’ll need to update your journal on 1 April 2024. You can do this by logging into your account online. It can't be done earlier than 1 April, and if you leave it too late, you may be asked to pay the difference.
Housing Benefit
We’ve let your local authority know about your new rent, but it's your responsibility to ensure that your benefit calculations reflect this.
Your new service charge
Your service charge goes directly towards the cost to deliver communal and shared services to your building, and in some cases, surrounding estate.
We do not make a profit from service charges but do charge a management fee for the cost of managing the delivery of these services.
Your letter will include a statement for the services that you pay for. If you’d like to know more detail about what these services are and how they are allocated, visit our Service Charge 2024 page.
