Safety at home

Feel safe at home

We all play a part in staying safe at home. We'll do things like complete regular compliance checks, and you can do things like check your smoke alarm battery and locking your doors.


Report a communal incident

Please keep your communal areas clear 

Communal areas, like your stairway, hallway and the areas directly around your building, must be kept clear. For your own safety, don't block these areas or leave personal belongings laying around. 

You can report any accidents you may have had in or around your communal spaces as well as any potential hazards within your building.

Communal Area Incident Report Form

Note: Questions marked by * are mandatory

Thank you, We'll use this information to ensure that all our buildings are as safe as possible for you and your neighbours.

Fire safety

It's up to us all to stay on top of fire safety

Our responsibilities: 

  • We carry out regular fire risk assessments (annual for tower blocks) which assesses the fire safety of our buildings and identifies any works required to keep our buildings safe from fires
  • All our homes have fire resistant walls and doors – which separate them from other flats and communal areas – providing protection in case of fire
  • We carry out annual dry riser testing to ensure that the fire brigade can fight the fires
  • We also test other fire safety equipment such as emergency lighting to ensure they are in good working order, should an incident occur
  • Many of our homes are fitted with individual smoke alarms
  • We carry out fire safety checks on our monthly estate inspections

Your responsibilities:

Residents Obligations for Fire Safety 

Fire safety advice


What to do in a fire

If your flat is being affected by fire or smoke and your escape route is clear:

  • Get everybody out, close the door and walk calmly out of the building
  • Do not use the lifts
  • Call 999, give your address, the house number and state which floor the fire is on

If there is a fire or smoke inside your flat but your escape route is NOT clear:

  • It may still be safer to stay put in your home until the fire services arrive
  • Find a safe room, close the door and use soft materials to block any gaps to stop the smoke
  • Go to a window, shout “HELP, FIRE” and call 999
  • Be ready to describe where you are and the quickest way to reach you

If there is a fire in another part of the building:

  • Purpose built blocks of flats are built to give you some protection from fire. Walls and doors can hold back flames and smoke for 30 to 60 minutes
  • You are usually safer staying put and calling 999
  • Tell the fire services where you are and the best way to reach you
  • If you are within the common parts of the building, leave and call 999



Preventing fires in your home

  • When you go to bed, make sure you’ve closed all internal doors
  • Take care in the kitchen – most fires start here, so never leave your cooking unattended and take extra care with hot oil
  • Never leave lit candles unattended
  • Make sure cigarettes are stubbed out and disposed of carefully. Never smoke in bed
  • Don’t overload electrical sockets
  • Keep matches away from children
  • Don’t store flammable liquids such as petrol at home
  • Don’t have BBQ’s on balconies


Preventing fires in communal areas

  • Don’t leave or dump rubbish or furniture in communal areas
  • Items in corridors should not cause an obstruction or hazard and must be made of materials that would not readily burn (e.g. ceramic plant pot)
  • Avoid smoking or stubbing cigarettes in communal areas
  • Don’t dispose of flammable liquids in bin areas (such as petrol)


Protecting our residents, staff, contactors and visitors

We work with specialist contractors to manage asbestos risk across our homes and buildings. We're committed to minimising risk and being transparent with our residents.

Get in touch

More information 

Electrical Safety

Regular inspections

We carry out periodic inspections and testing to ensure that electric installlation in your home is to a satisfactory, safe standard. Your co-operation with this is extremely important. Electrics can be extremely dangerous and are the leading cause of domestic fires in the UK.

Please read the practical advice below to help reduce the risk of causing a fire or getting an electric shock at home.

Plugs, cables and sockets

Make sure your plugs, cables and sockets are all in good working order. Don’t overload sockets with too many appliances – if you need an adaptor, use a good quality multi-socket extension lead.

  • Keep electrical leads away from water
  • Never use visibly damaged plugs, cables or sockets.
  • Ensure plugs fit tightly into sockets.
  • Fully extend extension leads before use.
  • Don’t run cables or extension leads under carpets or rugs.
  • Don’t overload sockets with too many electrical appliances.

Electrical appliances and lights

Only buy electronic appliances and items from trustworthy sources and use according to the manufacturer’s guidance.

  • Always keep electrical appliances away from water.
  • Switch off electrical appliances when not in use.
  • Always follow the manufacturer guidance for electric items.
  • Only use chargers supplied with mobile phones and devices.
  • Don’t leave mobile phones or devices charging overnight.
  • Use the correct type and wattage of bulb for light fittings.

Electric heaters and electric blankets

  • Don’t cover heaters or dry clothes on them.
  • If possible, secure heaters to walls so they can’t fall over.
  • Position heaters away from any flammable bedding, curtains or furniture.
  • Don’t leave heaters unattended or fall asleep with them on.
  • Don’t switch electric blankets on while folded or crumpled up.
  • Don’t use a hot water bottle with an electric blanket.
  • Check electric blankets for scorch marks.

More information about electrical safety

Electrical Safety First

National Inspection Council for Electrical Installation Contracting

Water Safety

Healthy water is safe water

Legionnaires’ disease is a pneumonia-like illness. It can affect anybody and is potentially fatal, but rare in the UK. The infection is caused by breathing in small droplets of water contaminated by the bacteria.

You can’t get it from drinking water and the disease can’t be passed between people.

Legionella bacteria can be found in hot and cold water systems in houses. The main areas of risk are where bacteria can multiply. They can survive low temperatures and thrive at temperatures between 20–45°C if the conditions are right. They are killed by temperatures above 60°C.

Anybody can catch Legionnaires’ disease, but it’s more likely to affect those who are older, who smoke, and those who are already ill or have low immunity or respiratory conditions.


Reduce the risk of Legionella 

The risk of legionella causing illness in small houses is very low. Taking the following simple precautions will help keep you safe:

  •  Run showers and taps for at least one minute before use if they haven’t been used for a few days
  •  Flush the toilet twice to circulate fresh water through the system and empty the cistern
  •  Keep all shower heads and taps clean and free from a build-up of limescale, mould, or algae growth. Use sterilising fluid every 3-6 months
  •  Keep your hot water at a temperature of more than 60°C, but be careful of scalding
  •  Don’t remove water tank lids
  •  Don’t tamper with any set heating levels on your hot water system, it's set to a level to protect you from legionella and other bacteria


Our responsibilities

We’re responsible for making sure that the risk of exposure to legionella is properly controlled. We have a duty to assess the risk of exposure and implement appropriate control measures where required.

With most small houses the risk is quite low, and we would expect you to follow the basic precautionary measures above to keep yourself safe. The same advice would apply to flats but we these blocks we have to go further.

With larger premises, such as blocks of flats, where the water is managed centrally, we need to assess the risk of legionella bacteria in water installations or systems. Our responsible person will record the risks and precautions and review the assessment occasionally in line with detailed guidance provided by the health and safety executive.

We’ll prepare a plan for preventing or controlling the risk of legionella bacteria, including:

  • Water in the boiler and at each outlet point should be kept at a minimum of 60°C within a minute of running the water. Water safety information for residents It’s important that you have access to safe water, and aren’t put at risk of water-related diseases, such as Legionnaires’ disease. THCH is responsible for making sure that the risk of exposure to legionella is properly controlled, but there are also measures you can take.
  • Shower heads and hoses used in common areas of the building should be dismantled, cleaned, and descaled regularly.
  • Any water units that are not regularly used should be flushed through regularly.
  •  If a house is empty for more than one week waiting for a new owner then we’ll flush through all the water pipes, taps and showers before they move in.
  • Communal cold water tanks are visually inspected regularly.
  • The water tank is insulated and fitted with a closed lid.
  • We check for debris and if necessary, clean and disinfect.

More information

Home security

Door entry systems

Do not let anyone into your building unless you know who they are and do not let people 'tailgate' you through building entrances. It is all of our responsibility to keep each other safe.

Lock your doors

In the majority of burglaries entry is gained through a door. Make sure you always lock doors when you leave the house, even for a short while, and when you go to bed. Don’t forget to lock any other doors you have on your property such as in your shed, garage, or garden gate.

Lock your windows

Make sure you lock your windows when you are going out or going to bed as an open window can act as an invitation to a thief.


Gas Safety checks

Annual inspections are essential for keeping your home running smoothly and safety. It's our legal obligation to carry out compliance tests in your home. Our contractors, K&T Heating, will write to you to let you know when an inspection is due and we will need to gain access to your home.

Call K & T Heating 

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