-
Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk.
-
Please let us know if you have a case of damp and mould in your home – we’re here to help.
-
Do you or anyone in your family need extra support or a plan for evacuation in case of a fire?
Complaints Officer
Contract details: Permanent
Salary: £35,000
Weekly hours: 37.5
Location: Tower Hamlets/Hybrid working
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.
About the role
Ready to make a Difference in Customer Service?
Do you thrive on resolving issues and ensuring customer satisfaction?
THCH is seeking a passionate Complaints Officer to join our team and play a vital role in improving our customer experience.
About You:
- Experience in complaints handling or problem-solving customer service.
- Excellent communication skills at all levels, written and verbal.
- Strong analytical and investigative skills.
- Ability to work independently and collaboratively.
- A commitment to providing exceptional customer service.
What You'll Do:
- Investigate complaints, gather information, and recommend solutions.
- Respond to complaints clearly and professionally, ensuring all concerns are addressed.
- Work with colleagues to ensure efficient complaint handling and adherence to procedures.
- Identify areas for improvement and implement changes to enhance customer satisfaction.
- Uphold THCH's values and commitment to diversity and inclusion.
Apply today and help us build a better future for our customers!
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
How to Apply:
To apply please click on Complaints Officer (current-vacancies.com)
Closing date for applications: 5th August 2024 – 12:00 noon
A telephone/MS Teams short interview will take place with longlisted candidates prior to being invited to a full Interview and Assessment. Only candidates successful at application stage will be part of the longlist and only candidates successful at the short interview will be moved to the full interview and assessment stage.
Full Interview & Assessment Date: TBC
Finance Officer
Contract details: Fix Term Contract (3 months)
Salary: £35,000
Weekly hours: 37.5
Location: Tower Hamlets/Hybrid working
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.
About the role
As a Finance Officer, you will provide support in processing payments, handling supplier and staff queries, maintaining financial records, and assisting with the overall financial management tasks within the organization. This role is crucial for ensuring the smooth and efficient operation of our financial processes.
In this role you will:
- Process sundry and main BACS payments accurately and timely.
- Reconcile supplier and bank statements regularly.
- Maintain cashbooks and ensure data integrity.
- Address and resolve supplier and staff queries promptly.
- Enter and maintain accurate financial data.
- Assist in preparing financial reports and statements.
- Support continuous improvement of financial processes.
- Communicate effectively with all departments to support financial management.
About you
You'll be a great fit if you have:
- Basic understanding of accounting principles and regulations.
- Familiarity with accounting software and data entry.
- Excellent organisational and communication skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite.
- Ability to work well within a team and independently.
- Good interpersonal skills to build key relationships.
- Experience in financial administration or a related field.
- Proven ability to manage multiple tasks and meet deadlines.
- Part qualification in AAT/ACCA/CIMA.
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
How to apply
Please click here: Finance Officer (current-vacancies.com).
Closing date for applications: 28 July 2024 - 12:00 noon
A telephone/MS Teams short interview will take place with longlisted candidates prior to being invited to a full Interview and Assessment. Only candidates successful at application stage will be part of the longlist and only candidates successful at the short interview will be moved to the full interview and assessment stage.
Full interview & assessment date: 2 August 2024