Tenancy support

Sustaining your tenancy

We know that at times, residents may face financial difficulties. With our Tenancy Sustainment Offer, we aim to support our residents financially in a number of ways, like providing money management and budget advice, assisting with applying for benefits, and signposting to specialist support.

Our Tenancy Sustainment Offer is designed to provide support, advice, and guidance to help reduce costs and maximise income; ensuring our residents can financially sustain their tenancies.

On this page, you’ll find out more about what help we can offer as well as how you can get the help you need. And remember, if you need help, you can contact our customer service team.

Get in touch

Tenancy and financial support

We’re here for you when you need us. We can provide a range of tenancy and financial support including:

Telephone support
Benefit checks to maximize income and money saving options for bills
Income, expenditure, and budget advice
Home visits where required and regular reviews
Proactive updates on benefit changes and incentives
Signposting to specialist support where required

Financial inclusion services

We believe everyone should be treated fairly. Our Financial Inclusion service will assist with more complex issues like:

HB/UC/APA/Non dep payments and deductions
Disability living allowance
DHP applications
Backgated applications
Tribunal attendance
Support residents to apply for welfare benefits

How to ask for help

It can be scary to admit you need help, but it’s an important step towards dealing with your money worries. There are lots of ways you can reach out to us if you need financial support. Either by phone, email, visiting our office or completing our online form below.

Get in touch with the team

Resident Emergency Grant

If you’re experiencing extreme financial difficulties, we can provide essential crisis support through our Resident Emergency Grant. To ensure the most in need at times of great difficulty can access support, there are strict eligibility conditions in place.

The grant is to support residents who are either in, or at risk of being, in crisis, and have no immediate source of financial support available to them. To apply, please read the below guidance and fill in the Emergency Grant form.

Who can apply?

The grant will help with unexpected short-term living costs such as a requirement for white goods, (cooker, fridge/freezer), carpets (living room and maximum of two-bedrooms), some furniture, emergency living expenses such as heating/hot water, where no other resource is available.

We we've identified the following groups of residents as a priority to support:

those experiencing exceptional financial hardship
those experiencing domestic abuse
families with young children
older people
people with longer term illnesses
people with disabilities
people with mental health needs
households with a pregnant person

Funding is limited to one application per household per year.  

What won't be awarded?

Unfortunately, we can’t award funding for every application. The scheme will not award:  

any application made that is felt to be ‘not an immediate need’ or where alternative means of support is available.
applications from those with sufficient income or savings
clothing (except in exceptional circumstances where someone is fleeing their home e.g. flood, fire, domestic violence)
minor structural repairs where these are the responsibility of the landlord or tenant.
specialist disability equipment or adaptations e.g., recliner chairs, wheelchairs, and mobility scooters
personal debts – we will refer to appropriate agencies for support, grant funding.
phone costs or associated expenses

Apply for Emergency Grant

Application form

Note: Questions marked by * are mandatory

*This is a mandatory field. Name

*This is a mandatory field. Address

*This is a mandatory field. Date of birth

*This is a mandatory field. Contact number

Email address

Who else lives with you? Please include their name, date of birth, relationship to you and income.

*This is a mandatory field. What's your employment status?

If ‘not employed’ what is the source of your income?

*This is a mandatory field. Do you have any savings?

If you said yes on the previous question, how much savings?

*This is a mandatory field. Total household income (including all benefits/pension etc)

*This is a mandatory field. Total household expenditure

*This is a mandatory field. Other debts – please list other significant debts (I.e., credit cards, loans, overdraft). Include the type, total debt and amount being repaid each month.

*This is a mandatory field. What is the reason for your application? Let us know what happened, when, and any other helpful information to support your application.

*This is a mandatory field. How can the Resident Emergency Grant help? Please list below, in as much detail as possible, why you need support.

*This is a mandatory field. What items do you require?

The grant is to support residents who are either in or at risk of being in crisis, need of help and have no immediate source of financial support available to them. Funding is limited to one application per household per year to a maximum of £750.00. The grant will help with short-term living costs such as white goods, (cooker, fridge/freezer), carpets (living room and maximum of 2 bedrooms), some furniture (Please note: We may not be able to support all items required).

Declaration: I declare that the information I have given on this form is correct and complete and THCH may take action against me if I have intentionally supplied false information in order to secure support via this scheme. I understand THCH may share information provided on this form with partner organisations to verify the information provided.

*This is a mandatory field. Form completion date

* Spam Guard: Is a stop sign red or blue?

Other help

If there’s something we can’t support you with, we’ll signpost you to somewhere that can. Below are some helpful links to external organisations that can provide different sorts of financial support and advice:

Citizens Advice (0300 500 5000)
Payplan (0800 280 2816)
Shelter (0808 800 4444)
Money Advice Service (0300 500 5000)
Step Change (0800 138 1111)
Island Centre (0207987 9379)
Legal Advice centre (0203 606 0372)
Tower Hamlets law Centre (0207 538 4909)