Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk
We’ll be posting the latest updates for Luke House residents here, so please bookmark this page to stay up-to-date on our building safety works.
Latest update
We’re working towards making Luke House a safer building. Currently, Luke House has a B2 EWS rating. This means works are needed to improve fire safety and to achieve a B1 rating (find more information on this here). Until the remediation project takes place, we’re working on other safety measures to help keep you safe.
On 26 March, wayfinding signage will be put up. These signs show floor numbers for the fire brigade, so they can find their way around the building in case of an emergency.
Our contractors, Ventro, will be carrying out fire door inspections (both communal and household) from April 2024. Ventro will need you to be home so they can inspect both sides of your front door – they will contact residents to schedule appointments for this. Fire doors play a lifesaving role in the event of a fire, find out more information here.
General inspections are taking place to ensure the safety of the building, including structural inspections to check building strength.
On 18 April, we’re holding our Family Fire Safety Event for Luke House, where you can come and talk to us about safety in your home and neighbourhood. Find more information about the event on our e-noticeboard.
EWS1
An EWS1 form rates the external wall system of a building based on risk and combustibility. Find yours below.
FRA
FRAs ensure our buildings are safe & identify any works that may be required. Find yours below.
The fire action advice for Luke House is to stay put.
For further information on this, visit our fire safety page.
Project phases
To give you an idea on timescales and what to expect with building safety work, we have created this project phase template. This provides a general overview of what to expect when your building is undergoing building safety works.
Luke House is in phase 1.
Phase 1
Action
Assessment & findings
Timeline (approximately)
Six months
Communication
- Dedicated web page to store information and updates
- A reminder to let you know when we are doing your survey
- A letter shared with you with the findings
- You’ll have access to any certificates or reports
- You can ask us questions at any time
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 2
Action
Programme confirmation
Timeline (approximately)
Three months
Communication
- Dedicated web page to store information and updates
- Confirmation letters issued to lenders as required
- Expected successful remediation outcome, based on current government guidelines (B1)
- Depending on impact, you may be offered a resident meeting
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 3
Action
Remedial works begin on site
Timeline
3-14 months
Communication
- Dedicated web page to store information and updates
- Depending on scale of work, we will share monthly or quarterly email updates with you
- Single point of contact to raise issues (your Neighbourhood Officer)
Risk mitigation
Security measures taken place while on site e.g., CCTV on scaffolding/ secure hoarding
Phase 4
Action
Certification received
Communication
- Summary of project provided on dedicated web page
- EWS1 B1 certificate issued and stored on our website
Risk mitigation
New FRA / EWS1 issued
Project: what we've done
We have carried out a thorough wall inspection, filled gaps and holes to prevent smoke moving through walls or floors, and part of the external wall has been tested and improved for fire safety.
On 21 March 2024, we carried out a door knock at Luke House to answer your questions regarding how safe you feel in your building.
Personal Emergency Evacuation Plan
If you or anyone in your household might need assistance in the event of a fire, we kindly ask you to fill out our contact form. A team member will reach out to you to have a friendly chat about the support you might require and to create a personal emergency evacuation plan (PEEP) to keep you safe in case of a fire.
Get in touch
We're here to help. If you have any concerns or queries, please do not hesitate to get in touch.
- Call our customer service team on 020 7780 3070
- Email us at customerservices@thch.org.uk